The 15 questions resellers ask us most: how payment works, what freight really costs, what the grades mean and exactly how the 72-hour inspection window protects you.
There is no card checkout on this site. Payment is arranged offline after your order is confirmed, so we never ask for and never store card numbers, CVVs or online banking logins.
Choose your method at checkout:
Your confirmation email and PDF invoice carry the full instructions. Pallets are not released until funds clear and are final. That typically means 1–3 business days for a wire; for crypto we wait for the required network confirmations.
Processing starts when payment clears, not when you click order. Then:
You’ll also get a written freight quote within about one business day, and we book the carrier only after you approve it. Orders placed after 2pm PT, on a weekend or on a US federal holiday process the next business day. We don’t ship Sundays or federal holidays.
Two places, both automatic:
Once the carrier picks up your load you also get the PRO / tracking number and the carrier’s phone number. Contact the carrier directly to book the delivery appointment. They hold the live in-transit status, and we’re not the carrier, so they’re the fastest answer to “where is my freight today?”
Yes, any time before the order is marked Shipped. Email us your order number and we’ll confirm it in writing. Changes aren’t locked in until we do.
Once a load is on a truck we cannot recall, cancel or return it. If we cancel for any reason (stock problem, load problem, payment failure or our own error), any payment taken is refunded in full to the original method. Overpayments and rounding differences are refunded after delivery.
All 48 contiguous US states as standard, to commercial, residential and industrial addresses.
Email us your country, ZIP or postal code and delivery type and we’ll tell you straight whether we can serve you.
Yes to commercial, residential and industrial addresses across the 48 contiguous states. And yes, you need unloading equipment. Freight drivers do not hand-unload, and we don’t offer inside delivery.
No forklift? Tell us before we book and we’ll quote liftgate-to-curbside so you can send someone with a pallet jack. Tell us about dock constraints, unit numbers and appointment rules before you order. We’ll flag anything likely to stall the delivery.
Quoted per shipment on pallet count, total weight, freight class, distance from Sacramento and delivery type. There’s no flat rate. A 400 lb pallet to Reno and a 1,800 lb truckload to New Jersey aren’t the same job.
How it works: you order → we email a written quote (about one business day) → you approve it in writing → we book the carrier. Freight is only charged after you approve it. There is never a surprise freight bill waiting at delivery.
Send us your ZIP and whether you have a dock and we’ll quote it before you buy.
Transit time is measured from carrier pickup, so add your processing window on top (1–3 business days for in-stock loads).
These are estimates, not guarantees. Freight schedules move with weather, truck availability, terminal congestion and routing. A carrier can also re-deliver even after confirming an appointment with you. Freight is booked only after you approve the quote, and scheduling the appointment is on you once the PRO number is issued.
The driver unloads at the dock or curbside only. Getting pallets inside your building is your job, so plan the labour. Most pallets run 400–800 lbs and a full truckload can exceed 1,800 lbs per pallet. Bring a forklift and a crew, and move the freight off the dock during the appointment to avoid detention charges.
Sacramento-area buyers can collect instead. Local pickup is arranged by phone at least 24 hours ahead so we can pull, wrap and stage your load. It isn’t an option at checkout. Bring photo ID, your order number, a van or box truck rated for the weight, and a forklift or pallet jack. Count the pallets with us present: your 72-hour inspection window starts at collection.
Grading is applied to the pallet as a whole at intake. It is not a certification of every item inside. The grade appears on the product page and on your manifest.
Expect condition to vary within a pallet, sometimes a lot. A Grade B is an average across the load, not a floor. Buy the grade that matches how you sell. Grade C is not the place to put money on untested electronics.
Every load ships with a manifest showing what we counted at intake: brands, categories, approximate unit counts and grades. Treat it as a best-effort description produced before the pallet leaves our dock, not a warranty of what any individual carton contains.
Published weights and carton counts are estimates derived at intake, packaging included. Actual shipped weight is confirmed on the carrier’s bill of lading, and carton counts shift with unit count, unit size and how the pallet was built.
Plan your dock, trailer and unloading labour around the weight, not the carton count. If you need exact figures for a lane or a trailer, ask before you order.
Physically, yes. Buy local pickup in the Sacramento area and count the load with us present before you take it.
For shipped loads, photographs are representative of the load as a whole rather than every carton, and we test units only where a listing says so. Everything is sold as-is with no implied warranty of function.
That gap is exactly why the 72-hour post-delivery inspection window exists. It’s your chance to count, test and verify before you’re committed. If it’s your first order, buy one pallet, grade it honestly against what you can actually sell, then scale. That’s how the resellers ordering monthly got there.
Every load gets 72 hours from delivery to report freight damage or a pallet-count shortage. Two separate moments matter:
1. At the tailgate, before you sign. Count the pallets against the manifest, check for visible damage (crushed corners, punctures, water staining, shifted stacks, torn stretch wrap, broken banding) and write every issue on the delivery receipt / BOL. Photograph it. Signing “clear” and finding damage afterwards usually kills the claim with the carrier, and therefore with us too.
2. Within 72 hours of delivery. Email us your order number, photos of the pallet, the damage and the shipping label, a precise description of what’s wrong and how many units or pallets are affected, plus confirmation you counted and inventoried the load.
What it is not: a general satisfaction guarantee, a return window, or a way to change your mind. It covers documented transit damage and shortage, nothing else.
Tell us fast, then we handle the carrier. Visible freight damage goes on the delivery receipt before you sign; concealed damage or a shortage gets reported within 72 hours of delivery.
We’ll acknowledge your report, confirm the window, and file the claim with the freight carrier on your behalf with you copied. Carriers settle claims from photographs and the annotated BOL, which is precisely why the tailgate inspection matters. If the carrier approves, settlement runs between them and your business.
If the carrier denies a claim we agree with, we may at our discretion issue a partial credit or refund against the affected pallet. That is the full extent of our remedy.
Visibly damaged freight is yours to refuse. Photograph everything, note the refusal on the delivery receipt, and call us so we can pursue it with the carrier.
No. Liquidation merchandise is sold as-is and is not returnable. That includes:
All goods are sold “as is” and “with all faults”, with implied warranties disclaimed. The only post-delivery remedy is a documented damage or shortage claim inside the 72-hour window. We don’t accept returns of delivered pallets in any circumstance.
Email sales@palletliquidationking.com or call +1 (510) 778-4319 with your ZIP code. We reply within one business day, and we’ll quote exact freight and check your dock can take the load before you buy.
Warehouse & local pickup: 2108 N St Ste N Sacramento, CA 95816 · Mon–Fri 8am–6pm PT, Sat 9am–1pm PT, Sun closed.
Every load is graded, manifested and covered by a 72-hour inspection window. Browse what’s on the dock this week.
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