Wholesale pallet sales carry different rules than retail shopping. Here are ours: the merchandise we sell, how payment and freight work, what your 72-hour inspection window covers, and the limits of what we can promise.
You are buying graded liquidation merchandise as is: retail returns, overstock and closeout goods graded A, B or C, sold by the pallet with a manifest, delivered by LTL freight, paid offline before we load. You get 72 hours from delivery to report a pallet-count shortage or transit damage. After that, the sale is final. There is no warranty and no return for “it isn’t what I expected”. If that suits how you buy, welcome aboard.
These Terms of Service (“Terms”) govern your access to and use of the palletliquidationking website and every order you place through it. By creating an account, placing an order, or otherwise using the site, you agree to these Terms in full.
If you do not agree with any part of these Terms, do not use the site. If you are accepting on behalf of a company, you confirm you are authorised to bind that company, and “you” includes that company.
These Terms apply alongside our Privacy Policy and Shipping Policy, both of which are incorporated by reference.
This is the section that matters most. Liquidation stock is not new retail merchandise, and treating it like new retail merchandise is the single most common source of disagreement in this trade.
Every pallet is graded at intake and the grade appears on the product page and on your manifest. Grading is a judgement applied to a pallet as a whole, not a certification of each individual item inside it.
| Grade | Typical meaning |
|---|---|
| A | Mostly new, minimal signs of handling. Packaging may be open, plain or resynced. Little to no wear. |
| B | Returns and light overstock. Noticeable cosmetic wear, scuffs, small packaging imperfections. Units generally function. |
| C | Heavy returns, mixed condition, scratched or dented units, incomplete assortments, cosmetic defects. Discounted accordingly. |
Carton and item condition will vary within a pallet, sometimes significantly. A Grade B pallet is an average across the load, not a floor. Grading is based on intake sampling and visual inspection; we cannot test every unit, so treat electronics and high-value categories as untested unless the listing says otherwise.
Each pallet ships with a manifest listing what we counted at intake: brands, categories, approximate unit counts and grades. The manifest is a best-effort description produced before the pallet leaves our dock. It is not a warranty of what any individual carton contains, and it is not a substitute for your own inventory count.
Published weights and carton counts are estimates derived at intake, including packaging. Actual shipped weight is confirmed on the carrier’s bill of lading. Carton counts are estimates and can vary by unit count, unit size and how the pallet was built. Plan your dock, trailer and labour around the weight shown, not the carton count.
We work hard to photograph and describe each load honestly, including known defects and brand restrictions. Product photography is representative of the load as a whole, not of every carton. Because inventory changes continually, we may withdraw or correct a listing at any time before your order is accepted, and we will tell you promptly if that happens.
Placing an order is an offer to buy. We accept your order only when we send you a confirmation email and move the order to Processing. Until then we may decline it in full without any obligation, for example if the load is already spoken for, if stock figures were inaccurate, or if we cannot service your delivery address.
| Status | Meaning |
|---|---|
| Pending | Received. Awaiting payment and our review of load availability. Nothing is reserved until payment clears. |
| Processing | Being picked, inspected, manifested and photographed. Freight quote being finalised. |
| Shipped | On the truck. You receive the PRO number and carrier contact details to schedule delivery. |
| Delivered | Freight delivered. Your 72-hour inspection window starts on delivery. |
| Cancelled | Order cancelled and not fulfilled. Any payment taken is refunded in full to the original method. |
You may cancel or amend an order by emailing sales@palletliquidationking.com before the order is marked Shipped. Once a load is on a truck we cannot recall it. Changes are not guaranteed until we confirm them in writing.
Payment is arranged offline and manually after your order is confirmed. We accept the following methods, selected at checkout:
Peer-to-peer payment methods such as Zelle, Apple Pay, Chime and Cash App can be reversed by the sender after goods have shipped, and a bank wire can be recalled. You accept that risk. If a payment is reversed, charged back or dishonoured:
Pallet prices are quoted exclusive of sales tax, use tax, VAT and duties. Where we are required to collect tax, we add it to the final invoice before you pay and it appears as a separate line. Any import duty, customs charge, brokerage fee or tax imposed on an international shipment is the buyer’s responsibility and is not refundable by us.
All pallets ship by Less-Than-Truckload (LTL) freight only, typically on a 53-foot tractor-trailer. Full detail is in our Shipping Policy, which forms part of these Terms. In summary:
Please tell us about dock constraints, narrow streets, apartment or unit numbers, and appointment restrictions before you order. We will flag anything we think will cause a problem.
Every load is covered by a 72-hour inspection window running from delivery. This is the single remedy we offer, and it is time-limited and evidence-based.
Freight law requires you to inspect the delivery before accepting it:
Concealed damage (damage that could not reasonably be seen at the tailgate) or a genuine pallet-count shortage must be reported to us within 72 hours of delivery. Your report must include:
Reports received after 72 hours cannot be validated against the carrier’s documentation and cannot be supported. We cannot accept them.
It is not a general satisfaction guarantee, a return window, or a way to change your mind. It does not cover goods that arrived as described, items you simply prefer not to sell, or cosmetic differences you did not report within 72 hours. Full details in §8 and §9.
The same process in plain English: what the 72-hour inspection window actually is.
If we cancel your order for any reason (stock unavailable, load problem, payment failure, or our own error), any payment taken is refunded in full to the original method of payment. This is the only situation in which we refund money for goods you have not received.
You may cancel before the order is marked Shipped. If payment has cleared, it is refunded in full. Once a load is on the truck we cannot cancel, recover or return it.
Liquidation merchandise is sold as-is and is not returnable. We do not accept returns of delivered pallets under any circumstances, including:
The only post-delivery remedy is the documented damage / shortage claim process in §7, and it must be used within 72 hours.
All goods are sold “as is” and “with all faults”. To the fullest extent permitted by law, we disclaim all express, implied, statutory and oral warranties, including any warranty of merchantability, fitness for a particular purpose, satisfactory quality, title, non-infringement, or accuracy of the manifest, listing photographs, descriptions, weights or carton counts.
This includes, without limitation:
Some jurisdictions do not allow the exclusion of implied warranties or certain remedies for graded / as-is goods. Where a term is void under your local law, it is read down to the minimum extent necessary and the remainder of these Terms continue to apply. Your sole and exclusive remedy remains the process in §7.
To the fullest extent permitted by law, palletliquidationking and its staff, owners and carriers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, sales, goodwill, data or anticipated savings, even if we were told the possibility existed. This includes lost or reduced resale margin, lost marketplace listings, wasted labour, customer complaints, marketplace account suspension, and the cost of unsold inventory.
Our total aggregate liability arising out of or relating to an order is limited to the amount you actually paid us for that order, excluding freight. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, gross negligence, or death or personal injury caused by negligence.
We are not responsible for:
Our buyers resell. What you do with the goods after delivery is entirely between you and your customers and marketplaces. You agree that:
You agree not to, and not to permit anyone using your account to:
Breach of this section entitles us to suspend your account, refuse future orders, and pursue any losses. We also operate technical measures that limit automated access to this site; attempting to bypass them is a breach of these Terms.
The website, its design, the palletliquidationking name and logo, product descriptions, grading methodology, photographs, videos, manifest templates, layout and underlying software are owned by us or our licensors and are protected by copyright, trademark and other intellectual property laws.
Reseller profit figures, margin multiples, pallet counts shipped and any testimonial on this site are illustrative and historical. They describe particular buyers and particular loads under particular conditions.
Our site links to and relies on independent services, including freight carriers, payment apps and marketplaces. Their services are provided under their own terms and privacy policies, not ours. We are not responsible for third-party services, their content, availability or practices, though we remain responsible for properly handling your personal data, as set out in our Privacy Policy.
You agree to indemnify, defend and hold harmless palletliquidationking and its owners, employees and agents from and against any third-party claim, demand, loss, damage, cost or expense, including reasonable legal fees, arising from or connected to: your breach of these Terms; your misuse of the goods or your breach of any law or marketplace policy in reselling them; any warranty, representation or claim you make to your end customers; any allegation that goods as described by you infringe a third party’s rights; and any claim arising from your payment method being reversed, charged back or dishonoured.
Nearly every dispute in this trade is a misunderstanding about condition, count or freight, and nearly all of them are resolved fastest by a phone call. Before starting anything formal, email sales@palletliquidationking.com or call +1 (510) 778-4319 with your order number. We will respond within one business day.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. The United States District Court for the Eastern District of California and, where that court lacks jurisdiction, the state courts located in Sacramento County, California, have exclusive jurisdiction over any dispute arising from these Terms or your use of the site, and both parties consent to that venue.
You and we each waive any right to a jury trial and to participate in a class or representative action. Nothing prevents either party from seeking urgent injunctive relief in a court of competent jurisdiction to protect its data or intellectual property.
If any provision of these Terms is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions continue in full force. A delay in enforcing a provision is not a waiver of it. No waiver is effective unless in writing and signed by us.
We may update these Terms to reflect changes in our business, the law, or how we operate. The “Last updated” date at the top of this page shows the current version. The version in effect on the date your order was accepted is the version that governs that order. Later changes do not retroactively alter your existing order. Material changes will be announced by email or a notice on the site.
palletliquidationking
2108 N St Ste N Sacramento, CA 95816
Email: sales@palletliquidationking.com
Phone: +1 (510) 778-4319
Hours: Mon–Fri 8am–6pm PT · Sat 9am–1pm PT · Sun closed
Always include your order number, which is the fastest way to get an accurate answer.
Ask us for the manifest, the real shipped weight and a freight quote to your ZIP. No pallet leaves this dock without a load you understand.
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